Public policy consists of rules and regulations, but its implementation depends on how street-level bureaucrats interpret them and exercise discretionary judgment. These workers are expected to act as sensible moral agents in a working environment that is notoriously challenging and that conspires against them — Read on www.nesta.org.uk/blog/8-of-the-best-books-on-innovation/Världsbokdagen. Läs!
8 of the best books on innovation | Nesta
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Peter Nõu
@dkmj